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Response times
Normal: 1–2 business days
High: same or next business day
Urgent: within a few hours
Categories
Account & Login — password reset, 2FA, email change
Billing — charges, refunds, plan changes
Technical — bugs, connectivity, performance
Abuse / Safety — harassment, spam, ToS violations
Feature Request — suggestions and feedback
Tips for faster resolution
Include exact error messages if any
Note the platform (Windows, macOS, Linux, or browser)
List steps to reproduce the issue
Mention your client version if known

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